Forums/Warpgate

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Game crashes when trying to warp to Polaris system

Pliu999
asked this on December 07, 2010 16:14

Playing Warpgate HD on iPad: Trying to warp to Polaris system and game keeps crashing. Trying to complete "Its pretty darn thick" and "Religious Persecution" missions. Anyone else had same problems? Net search turned up nothing. Anyone know of a workaround? Tried deleting app from iPad and resyncing with iTunes and also did a hard reset on iPad with no luck.

Thanks in advance.

 

Comments

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Aef

Having the same issue.  4.2 on ipad.  Not Beta.  Crashes on warp into Polaris either warpgate...Driving me a bit crazy...

December 08, 2010 19:08
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Luckyhermit

I'm having this issue too.. I even deleted my game info and started over again thinking it was something I messed up in the game. Now I'm back to that point again and it is still crashing. FRUSTRATING!

 

December 10, 2010 11:16
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Pliu999

Sent an email to support several days ago. Not heard back except for the automated reply stating to wait 48 hrs for a reply. Anyone else?

December 10, 2010 12:18
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Aef
I sent an email about a week ago. Still hasn't been assigned to a tech... I deleted the game and reinstalled it as well. This didn't help. Still crashes when attempting to warp to Polaris from either warp gate. Have either of you deleted it from iTunes and re-downloaded it from within iTunes again. Then synced it to the pad? I'm thinking of trying that in the morning. I'll let you know if it helps.
December 10, 2010 21:20
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Pliu999
To those interested, I got this email response from Freeverse support: Paul I., Dec-10 18:06 (EST): Thanks for the feedback. This is an issue that we are aware of and is at the top of our priority list to be fixed. It will definitely be addressed in the next update to WarpGate. We appreciate your patience in the matter.
December 10, 2010 23:44
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J

+1 iPad 4.2

December 13, 2010 12:47
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Andy

Had exactly the same problem but am lucky enough to own an iPhone as well, so after purchasing the iPhone version of the game, I was able to upload from then iPad, download it on the iPhone and complete that part of the missions there.

Not a solution for everyone but certainly helped me.

 

Andy

January 01, 2011 05:49
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Ricardo Janson
Having the same problem, when are you going to fix this!
January 02, 2011 15:40
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Trace
Same here, iPad 4.2
January 04, 2011 04:37
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chris corr
And another. Almost a month since first post on this thread and still no help. Nice support, Freeserve.
January 05, 2011 11:37
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Bruce Morrison
Ajax_loader_small Answer

There is no current fix for this at this time.  Something about 4.2 isn't working with that system.  Sorry, wish I could be more of help.

January 05, 2011 14:42
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Andy
And yet the iPhone update notes specifically say this issue has been addressed and the iPad is a version behind!
January 05, 2011 15:02
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Evan Gannon
All my quests lead to there I hope an update comes soon I have nothing else to do.
January 05, 2011 18:50
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chris corr
I would try reverting back to an earlier iOS etc but that seems like an enormous hassle. Don't leave me now, patience.
January 05, 2011 20:29
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Bruce Morrison

Evan, which quest are you stuck on?  I only made 2 quests that involve the Polaris system, and they are both side quests not part of the main storyline.

January 06, 2011 10:20
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Evan Gannon
There is the one where you go to enhir, the one from the adalines where you have to do something on the planet Nattsol, the spreading it thick quest, and I heard that the double ringed planet for the alien artifact quest is in Polaris
January 06, 2011 14:49
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Evan Gannon
Has anyone found a workaround? Not a fix but at least a way to get Into the system?
January 11, 2011 15:00
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Jeremiah Brockman

Do we have any ETA on this?  I'm sitting with two missions that I cannot finish.  After doing some looking online, it looks like there are a lot of iPad owners having this issue after the 4.2 update.  How is this not being fixed?  Loving the game, but this really puts a bad taste in my mouth.  I code for a living, if there was a major bug in our production system, we wouldn't leave till it was fixed.  

January 12, 2011 11:37
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chris corr
It's a bit of a joke, really. The problem has been flagged up for more than a month now and still nothing, not even an ETA on when it'll be fixed. Poor show. People paid for this app, the least Freeserve could do is make it work properly.
January 12, 2011 15:00
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Bruce Morrison

Can someone who has this crash do the following for me?

 

Go to a nearby system that's not Polaris, and use the Upload button to upload that save game to Plus+

 

Then let me know your Plus+ name.  

 

When Apple put out the 4.2 update, it very much broke the iPad version of Warpgate.  It actually took a lot just to be able to compile and build the game again (oddly, the iPhone completely unaffected).  I have a fully functioning 4.2 Warpgate now, so I can determine if this issue is fixed and put out an update.  

 

I'm not an engineer, so I was at the mercy of our engineers who were completely unavailable for any support until recently.  It's not a good excuse, but it's the truth.

January 13, 2011 11:30
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Jeremiah Brockman

I have an upload for you.  I'm in the Alcor system sitting on top of the Polaris Warp Gate.  brocja01 is my Plus+ ID

 

Jeremiah

January 13, 2011 11:40
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Evan Gannon
My ID is flishman13. Good luck, and ty for helping us
January 13, 2011 12:43
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Bruce Morrison
Ajax_loader_small Answer

Warpgate HD 1.3 has been submitted to Apple.

 

It brings the following:

 

1.  Fixes the Polaris Crash

2.  Enables Multitasking

3.  Updates Plus+ to the latest version.  You wont notice much of a difference, but it is doing a lot behind the scenes which is good.

January 14, 2011 14:07
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Hanshuber98
Bruce - this seems to be good news. Do you have an idea about the timeline till the update will go live?
January 15, 2011 12:35
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Bruce Morrison

It could go as fast as 2 or 3 days.  Could take as long as 2 to 3 weeks.  All depends on what Apple is doing.  It's out of our hands sadly.  We just wait now.

January 18, 2011 10:11
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Daniel Kurzweil

I am also STUCK because I cannot get to Polaris. iPad version costs more but it doesn't work?

You mention that there were only two missions dealing with Polaris? I have the following:

Trail of Clues: travel to Einher Polaris, Pretty Darn Thick: Malik in Polaris, Military Reco: travel to Malik in Polaris, Better Mousetrap: Nattsol

January 19, 2011 17:04
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Bruce Morrison

The iPad version is fix and will be out any day.

 

You are right, there are more than 2 missions.  Look at the mission code, the following missions involve Polaris.

 

1.  Religious Persecution - You can take the colonists to Polaris, or you can choose to turn them into the Authorities.  This is a sidequest not part of the main story, it does not chain to new missions.

 

2.  It's Pretty Darn Thick - Requires you to enter Polaris (I believe this is the particular mission causing the crash).  It is required to continue in the story (when Warpgate launched a different sidequest in Polaris was causing problems, but it wasn't story related, this one is).

 

3.  A Trail of Clues - Requires you to travel to Einher in Polaris - This is a side quest and does not chain to more missions.

 

4.  The Black Manta - This does have a trigger in Polaris, but only to identify how close you are to the signal (not close at all).  You never need to enter Polaris for this mission (if you do, you just receive a Signal Detection of a very low percentage).

 

5.  Space Carp - When Warpgate shipped this quest caused a crash due to a bad definition in the Space Carp.  It works now, and is a sort of joke mission based on Flick Fishing.

 

And that's it.  Any other mission you get to Polaris, such as the "Recon" mission Daniel Kurzwell has is a randomly generated mission.  

 

But as I've said, this will be fixed hopefully in a matter of days (just waiting on Apple).

January 19, 2011 17:15
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chris corr

Ta for the help, Bruce. Look forward to playing the fixed game.

January 19, 2011 20:11
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Ryan

Hey all,


So clearly Apple is taking its time with 1.3, or it's been rejected. Any update on this?

January 20, 2011 01:03
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Ryan

I take that back. I read those dates totally wrong. :P Sorry!

January 20, 2011 01:04
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Bruce Morrison

No problem.  I don't expect the game to take too much longer, I'll post as soon as I know anything.

January 20, 2011 10:26
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Hanshuber98
Got the update and ... it works! Thank you very much!
January 24, 2011 02:25
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SharpDog

I am running ios 4.2.1 on my ipad.  I just got the update from the app store.  My game still crashes while trying to enter Polaris.  I uploaded the save game to Plus saved at the Polaris warp gate.  Verified the crash several times at this point. 

January 30, 2011 06:18
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Bruce Morrison

SharpDog, what is your Plus+ name?  I'll pull down your data and check it out asap.

January 31, 2011 10:06
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SharpDog

Should be 'SharpD0g'  (with a zero)

January 31, 2011 10:07
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SharpDog

Let me know if you have problems getting the data, I only entered the name once so I'm 90 % sure that's what it is. ... hey, half of me is senile and the other half has alzheimer's :p

January 31, 2011 10:12
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Bruce Morrison

I can't get it to crash using your stuff.

 

I want you to try this.

 

Quit Warpgate, and double tap the home button.  Then find Warpgate in the tray at the bottom.  Tap and hold on it to remove it form the Tray (that will stop it from Multitasking).

 

Then launch warpage.  While the Loading screen is up with the spacestation and the logo, hit the home button. 

 

Then double tap the home button, bring up the Multitasking, and press and hold and remove Warpgate again from the list.

 

Then run the game.  That will tell the game to rebuild the star system you are in (your ship will now be at 0,0 coordinates).  See if that fixes it.

January 31, 2011 14:59
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SharpDog

Yes, that fixed it, thank you.  I'm landing on Malik now ;-)

February 01, 2011 07:41
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skyline1241


Thank you so much for your post.
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February 09, 2011 03:06
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andrei villa
Hey Bruce I have the same problem but my ipad is ver 4.3.1 my plus name's noopster99, could you please help me?
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